Returns
Our Returns Policy
Shop with confidence with easily returns or exchanges of your items within 30 days.
Returning Online
Return your online purchase via Australia Post with our easy to use returns portal.
Our Returns Policy
Shop with confidence knowing if you change your mind or aren't 100% happy with your purchase, we accept returns provided you meet the below conditions:
The product is returned within a 30 day change of mind period.
This period starts from when the purchase date, which can be found on your receipt or order confirmation.
You return the product in its original condition, unworn and with the tags attached
Unless the product is an excluded product.
Supply your store receipt/tax invoice or online order confirmation email as proof of purchase.
Your proof of purchase must be with our a 30 day change of mind period.
Some products cannot be returned or exchanged for change of mind. These are marked as excluded on the product page.
- Underwear, swimwear and hosiery
- Face masks and other hygiene products
- Gift cards
We reserve the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:
- Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
- Usual wear and tear following use of the product.
Sale merchandise is eligible for exchange or store credit only. Any items marked FINAL SALE on the receipt or swing tag cannot be returned for an exchange or refund, unless knowingly sold with faults.
Returning Online
For all card and/or gift card payments, simply locate your order number and start your return process online below. For all buy now, pay later payment methods, see the information below for each provider's policy. Returns are charged at a flat rate of $11.50 AUD.
Log your return through the returns portal, print the label and drop the parcel at any Australia Post outlet.
Items purchased from a third party retailer must be returned to that retailer under their own returns policy.
Payments made online using Afterpay or Zip can only be refunded online. Please go to returns via post for more information.
All returns are subject to our full terms and conditions. Nothing in this policy limits your rights under the Australian Consumer Law.