Frequently Asked Questions
Once your order is placed, it is too late. If you would like to change your order after it has been received, we offer free returns, within the terms of our return policy.CAN I CANCEL MY ORDER?
Unfortunately, once your order is placed, it is too late to cancel an order. You are welcome to return your order once received. We offer free 30 day returns, within the terms of our return policy.HOW WILL I KNOW IF ELLESSE HAS RECEIVED MY ORDER?
Once your order has been processed, you will receive a confirmation e-mail. The confirmation will contain your order number, order details and shipping address.HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
Once your order has been dispatched you will receive a dispatch notification email from our warehouse. This will include your tracking number for your goods.CAN I MAKE A PURCHASE OVER THE PHONE?
All orders must be placed via ellesse.com.au. If you are having problems ordering online, please don’t hesitate to contact our customer service team for assistance.
We make every effort to deliver products within 5 to 10 working days to the address specified by you during the purchase process. For WA, Far North Qld, NT and remote country areas please allow an extra 2 to 3 days for delivery. During peak times and sale periods please also allow an additional 2 to 3 days for your delivery.HOW LONG DOES IT TAKE TO SEND ITEMS TO WA/NT/RURAL QLD?
Please allow an additional 2-3 business days for goods travelling to WA, Rural QLD and NT.HOW DO I TRACK MY ORDER?
You can track your order by simply entering your tracking number which was supplied in your dispatch notification email.CAN I HAVE MY ORDER EXPRESS POSTED?
Unfortunately we do not have express post or overnight shipping available at this stage.DO YOU SHIP OVERSEAS?
Unfortunately we only ship to Australian addresses.
Please see our return policy for more information.CAN I GET A REFUND?
We will issue a refund for the price you paid for the products within 10 working days of the date we receive the returned item(s) provided they meet our refund criteria. Please see our return policy for more information.WHAT DO I DO IF MY ITEM IS FAULTY?
If your item was purchased through our online store please refer to our return policy for faulty items.
CAN I RETURN A FACE MASK I PURCHASED ONLINE?
No, as a hygiene measure, masks cannot be returned or exchanged.
You can create an account by registering your details.WHY SHOULD I CREATE AN ACCOUNT?
The benefits of creating an account with ellesse.com.au are as follows:
- Save your personal information for quick and easy ordering
- Create your own personal wish list of your favourite products, which you can share with friends and family
- Be the first to know about new arrivals and special collections
- Receive special offers
- Receive invitations to exclusive VIP events
- Save your order history
- Save your delivery information for easy checkout
- Receive our birthday gift to you
Respect for your privacy is of the utmost importance. As a Ellesse Online Shop customer, you can make your purchases with confidence. We do not require your personal information except in the following situations:
- Placing an order
- Subscribing to the newsletter
- Creating an account
The information you give us about yourself or your interests will only be used to offer you the very best service possible and to adapt our offers to your requirements.
Paypal is a safe way to pay faster online without entering credit or debit card details each time.
Safer - Paypal keeps your financial information securely encrypted so you can pay online with confidence.
Flexible - Link all your cards and bank accounts and choose which one to use at checkout.
Convenient - Pay with Paypal on millions of sites on your computer or mobile, an in apps.
Protected - You can be refunded with Buyer Protection. For more information, visit the Paypal Website
Afterpay is now available online. You can now receive your Ellesse purchases right away and pay for them over 4 equal fortnightly payments.
HOW IT WORKS?
1. Simply add your Ellesse items to your online shopping cart.
2. Select Afterpay as your payment method at checkout.
3. From here, follow the prompts to create an Afterpay account to pay the first of four instalments up front.
Choose Zip at checkout and own the way you pay. Repayments from as little as $10 a week. No upfront payments. Interest free always.
HOW IT WORKS?
- Apply for a Zip account in seconds at zip.co/apply
- Add item(s) to your basket and select Zip as your payment method at checkout.
- Complete your checkout and pay nothing today. Choose how you pay - weekly, fortnightly or monthly.
Available to Australia customers and shipping addresses only.